Job Detail

Join the Tourism department and become the ultimate ambassador for the City of Regina as the Customer Service Representative - Visitor Services Associate!

As the first point of contact for citizens and visitors alike, you will be the go-to person for customer inquiries, relaying valuable resources, guidance, and recommendations. As a friendly and knowledgeable presence with exemplary customer service skills, you

Join the Tourism department and become the ultimate ambassador for the City of Regina as the Customer Service Representative - Visitor Services Associate!

As the first point of contact for citizens and visitors alike, you will be the go-to person for customer inquiries, relaying valuable resources, guidance, and recommendations. As a friendly and knowledgeable presence with exemplary customer service skills, you will help showcase the attractions and amenities that Regina has to offer!

Key Duties will include:
- Provide in-person and face-to-face assistance to customers, issuing passes, permits, informational materials, guides, and promotional items.
- Manage inventory for permanent and satellite kiosks, ensuring an adequate supply of materials.
- Maintain a comprehensive master events calendar and communicate updates to relevant departments and staff.
- Assist the director with administrative tasks and support the overall workflow of the unit.
- Handle inbound calls, emails, and social media inquiries promptly, recording details, assessing needs, and providing solutions within set timeframes.
- Communicate effectively with internal departments and field staff, conveying information, instructions, and guidance on bylaws, regulations, policies, and services.

If you have demonstrated customer service experience and look forward to a role helping people each day and 'selling' the experience of being in the City of Regina, we want to encourage you to apply!

To view the full job description and apply, please visit https://jobs.regina.ca/. Note: The City of Regina only accepts applications through our website. We do not accept applications via mail, email, fax or hard copy.

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