Job Detail

The Saskatchewan Liquor and Gaming Authority is seeking a permanent full-time Service Desk Analyst to join its Information Technology branch. The SLGA Service Desk is the single point of contact for users regarding all technology incidents, service requests and how-to inquiries. As a result, this position is required to diagnose, assess and identify ways to address users information technology problems.

The Saskatchewan Liquor and Gaming Authority is seeking a permanent full-time Service Desk Analyst to join its Information Technology branch. The SLGA Service Desk is the single point of contact for users regarding all technology incidents, service requests and how-to inquiries. As a result, this position is required to diagnose, assess and identify ways to address users information technology problems.

This position reports to the Service Desk Team Lead and provides quality support with a high degree of customer service, technical expertise, operational processing support and timeliness. The position acts as a single point of contact for clients to obtain help with technical, application and business-related problems. The Service Desk Analyst clarifies and records the details of incoming problem calls, provides resolution when applicable and escalates complex problems to the next level. The position also monitors the progress of problem calls and ensures the resolution of all calls. On a weekly rotational basis, the Service Desk Analyst facilitates province wide equipment scheduling including preventative maintenance, equipment lifecycle planning, and desktop installations. This position is responsible for a structured equipment deployment and maintenance process that includes ordering, receiving, configuring, deployment, installation, and disposal of computer equipment. Furthermore, the Service Desk Analyst administers the procurement process from a technical perspective and will be the primary contact for vendors.

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