Job Detail

The Guest Relations Officer plays a pivotal role in ensuring the safety, security, and well-being of residents within our Lovering Place Program designed for individuals with mental health and addiction issues. The Lovering Place Program Guest Relations Officer works under the direct supervision of the Program Manager and collaboratively with the program ICMs and Nurse Team Leaders. This role requires

The Guest Relations Officer plays a pivotal role in ensuring the safety, security, and well-being of residents within our Lovering Place Program designed for individuals with mental health and addiction issues. The Lovering Place Program Guest Relations Officer works under the direct supervision of the Program Manager and collaboratively with the program ICMs and Nurse Team Leaders. This role requires a combination of security expertise, trauma informed conflict resolution skills, and empathy to effectively address the unique needs of our residents and their guests.
Previous experience in security, law enforcement, or a related field is highly desirable
Strong interpersonal skills and the ability to communicate effectively with individuals from diverse backgrounds, including those with mental health and addiction issues
Proficiency in conflict resolution techniques, with a demonstrated ability to remain calm and composed in high-pressure situations
Knowledge of relevant laws, regulations, and best practices pertaining to security and guest relations in residential settings
Empathy, patience, and a genuine commitment to supporting the recovery and well-being of individuals with mental health and addiction challenges
CPR/First Aid certification and training in crisis intervention techniques are preferred
Naloxone Training
Criminal Record Check
12-hour night shifts
For a copy of full job description, email KGiles@phoenixregina.com

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