Job Detail
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Position
HOTEL FRONT DESK CLERK
Wage/Salary
by experience
Employment Terms: Full/Part Time
Employment Length: permmanent
Experience: No Experience
Job Description
This is a 3/4 time desk clerk job. Hours are mostly 3:00pm-11:00pm with a few 7:00am-3:00pm shifts, weekends included.
The job involves Customer Service, telephone and computer skills,taking reservations, checking guests in and out, some accounting and general office duties.
This is a 3/4 time desk clerk job. Hours are mostly 3:00pm-11:00pm with a few 7:00am-3:00pm shifts, weekends included.
The job involves Customer Service, telephone and computer skills,taking reservations, checking guests in and out, some accounting and general office duties.
How to Apply: email or in person with resume to Elizabeth
Skills and Abilities
- Essential Skills
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Credentials (certificates, licences, memberships, courses, etc.)
- Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
- Work Setting
- Security and Safety
- Type of Bookkeeping and Accounting
- Business Equipment and Computer Applications
- Spreadsheet software
- Multi-line switchboard
- Database software
- Computerized reservation system
- General office equipment
- Basic computer skills (will train)