Job Detail

Service Desk Analyst
Service Desk Analysts are the single point of contact for all IT service requests and provide front line user support for mission critical health care systems.  As a Service Desk Analyst, you will be responsible for resolving technical problems, IT service requests and inquiries through phone calls and emails within given time constraints determined by service levels.

This role does

Service Desk Analyst
Service Desk Analysts are the single point of contact for all IT service requests and provide front line user support for mission critical health care systems.  As a Service Desk Analyst, you will be responsible for resolving technical problems, IT service requests and inquiries through phone calls and emails within given time constraints determined by service levels.

This role does require shift work, meaning you will be required to work a planned day/evening and on-call shift rotation.  To better serve our customers, current start and end times range between 6:30 am  9:00 pm seven days a week, but these hours could change as our customers business needs change.  Our team also shares a standby after-hours rotation to ensure 24/7 operations and support to the Health Regions.
Some of the IT specific knowledge we are also looking for would include:
    Minimum 1 year of IT Technical support experience.
    ITIL or ITSM framework and processes for service delivery, with a focus on incident, service request, configuration, and change management.
    LAN/WAN concepts
    Windows Operating Systems, Microsoft Office Suite, and various off the shelf workstation software.
    Printer, and imaging hardware devices.
    Service Level attainment process and concepts.



**In order for your application to be considered for this role please apply online at : http://www.ehealthsask.ca/careers/**

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