Job Detail

Job Description: iQmetrixs Customer Support team are a group of passionate, detailed and technically driven people. We love solving our customers problems and Creating Great Experiences.

You Will:
Be the first point of contact to answer all client inquiries related to iQmetrixs multi-product platform, with a focus on payments and integrations.
Own the customer experience and work to exceed expectations. Strive to make

Job Description: iQmetrixs Customer Support team are a group of passionate, detailed and technically driven people. We love solving our customers problems and Creating Great Experiences.

You Will:
Be the first point of contact to answer all client inquiries related to iQmetrixs multi-product platform, with a focus on payments and integrations.
Own the customer experience and work to exceed expectations. Strive to make every interaction a Great Experience.
Always be looking for solutions to problems and opportunities for process improvements, training and documentation.
Evaluate, troubleshoot, replicate, document, collaborate and escalate issues as required. Over time you will develop the skills to resolve many of these issues on your own.
Work closely with Subject Matter Experts, Customer Support Representatives, Client Managers and Development Teams on the prioritization and communication of defects, hotfixes, and any trending issues
Potential growth opportunities that can include internal training, client training through webinars or on-sites, content and multimedia creation and more!
You will be required to be on call
You Are:
A people person. You love talking to people on the phone and building rapport with them
Capable of empathy. You connect with people in a genuine way that lets them know you care
A great teammate that can both follow and lead depending on context and situation
Naturally curious. You have the ability to zoom out of a problem to consider the larger picture and ask the right questions.
Highly adaptable. You keep up in fast-paced environments and willingly embrace change
Qualifications: (You Have):
2+ years Customer Service experience, ideally in a software/technology support role.
40 + WPM typing
A track record of going above and beyond the normal scope of your accountabilities

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