Job Detail

Who are you?
A passion for helping people use technology better. You enjoy learning and are a proven problem-solver with experience in technology.
Who are we?
KSP Technology Inc. is a privately-owned company that provides exceptional IT services and solutions to the business market.  Our company places high importance on excellent customer service, relationship building, and teamwork. We encourage innovative thinking and problem solving

Who are you?
A passion for helping people use technology better. You enjoy learning and are a proven problem-solver with experience in technology.
Who are we?
KSP Technology Inc. is a privately-owned company that provides exceptional IT services and solutions to the business market.  Our company places high importance on excellent customer service, relationship building, and teamwork. We encourage innovative thinking and problem solving which allows us to lead the way in our industry.

What do we need?
We are looking for a personable Service Desk Analyst as part of the Service Team.  Reporting to our Service Delivery Manager, you will serve as the first point of contact for client support, helping to ensure all service requests are logged, prioritized, and escalated as needed.
Skills & Abilities:
The ideal candidate will meet the following criteria:
Strong analytical, logical, and reductive troubleshooting skills
Exceptional written and verbal English-language communication skills
Proven abilities in customer service and relationship-building
Qualifications:
Experience: 1-3 years working in a Technical Support Role, ideally in IT field support and helpdesk support.
Education: Technical and/or Business post-secondary education ie MCSE, MCSA, CCNA, A+, ITIL
Valid class 5 drivers license and access to own vehicle
Clear criminal record check

Whats next?
Full details: https://www.ksp.ca/service-desk-analyst/
Submit your resume and cover letter to careers@ksp.ca

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