Job Detail

As a member of the MJHA Tenant Services Team, the Housing Resource Officer is responsible for providing services to all tenants of MJHA.

You will be responsible to provide after-hours support to ensure that our rules and policies are being adhered to, respond to building crisis and provide preventative supports to tenants in need.  The HRO is the primary contact for third

As a member of the MJHA Tenant Services Team, the Housing Resource Officer is responsible for providing services to all tenants of MJHA.

You will be responsible to provide after-hours support to ensure that our rules and policies are being adhered to, respond to building crisis and provide preventative supports to tenants in need.  The HRO is the primary contact for third party and community-based supports.  The HRO also provides training to applicants, tenants and community members.

In this position, you will be on a rotation of shifts (ranging from days to overnights) for after-hours support/preventative services ensuring our buildings are safe and secure. Maintaining reports of incidents and encounters with tenants or guests is also required. Enforcing our building ban list as well as providing support and emergent case management to those struggling in their housing are required.  You will travel between locations, work alone, and provide assistance to on-call staff as needed.

The competencies and qualifications may have been derived from a combination of education and experience.  A post-secondary degree and at least 2 years experience in a human services field are desired.

Additional requirements:
Proficient written & oral English communication skills.
Knowledge of local social resources.
Case management, security/bylaw enforcement education/experience are also assets.  
Current knowledge of the Residential Tenancies Act, Human Rights Act, Public Health legislation etc., are considered assets.

Consider joining our team if you:
Enjoy working with clients from varied backgrounds.
Have strong interview and crisis management skills.
Are skilled at solving problems, making referrals to and accessing local and emergent services.
Are comfortable working a rotating work schedule, alone & with a team; multi-tasking.
Are tech savvy.

A complete job description can be obtained at our office.

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