Job Detail

Key Auto Group is accepting resumes for the full-time Business Development Centre (BDC) Representative position. We are looking for a customer-focused communicator who is responsible for lead generation activities that support the goals of our service departments.

WHAT WE OFFER:
Competitive wages
Vacation entitlement beginning in the first year of employment
Comprehensive health and dental benefits
Registered Retirement Savings and Deferred

Key Auto Group is accepting resumes for the full-time Business Development Centre (BDC) Representative position. We are looking for a customer-focused communicator who is responsible for lead generation activities that support the goals of our service departments.

WHAT WE OFFER:
Competitive wages
Vacation entitlement beginning in the first year of employment
Comprehensive health and dental benefits
Registered Retirement Savings and Deferred Profit Sharing plan
Employee Assistance Program
Employee discounts
A safe, healthy and positive working environment

WHAT YOU OFFER (Knowledge, Skills, Abilities, Competencies):
The ideal BDC Representative possesses the following:
The ability to speak clearly and comfortably on the phone
Outstanding written and verbal communication skills
Computer and technology skills including the ability to use email and a customer database
Exceptional interpersonal skills
Effective problem-solving and analytical skills
Strong time management skills
A desire to meet production goals and expectations
The ability to work professionally alone and as part of a team.
Previous experience in scheduling and/or the automotive industry is an asset.

WHAT YOU DO (Duties & Responsibilities):
Driving traffic for the service department by setting appointments for prospective customers.
Taking inbound calls for service appointments and making outbound calls for owner follow-up.
Providing outstanding and courteous customer service assistance either electronically or over the phone.
Maintaining and updating customer information into customer database.
Following up on customer visits to ensure customer satisfaction.
Ensuring protection of customer information by continually following Information Security procedures.

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