Job Detail

We are currently seeking a Service Writer for our Lloydminster Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Departments operation.

Duties & Responsibilities
*Fields internal and external customer inquiries to the Service Department
*Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until

We are currently seeking a Service Writer for our Lloydminster Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Departments operation.

Duties & Responsibilities
*Fields internal and external customer inquiries to the Service Department
*Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
*Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
*Maintains Service Department filing and records
*Updates customer profiles using equipment, hours, or other information from the customer work orders
*Maintains accessories and supplies and prepares replacement orders
*May prepare Service Technician efficiency reports
*May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Required Skills:
*Knowledge of office procedures
*General understanding of mechanical/technical terms is preferred
*Basic knowledge of accounting practices

Required Experience:
*Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
*High School Diploma or equivalent experience

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