Job Detail

Prince Albert Housing Authority (PAHA) has a TERM opportunity on their Tenant Relations team for a Customer Service Representative (CSR).     Reporting to the Tenant Relations Manager the CSR is the first point of contact at the front counter.  With a solid understanding of the organization and operating policies, the CSR is accountable for providing effective, courteous service to tenants, the public,

Prince Albert Housing Authority (PAHA) has a TERM opportunity on their Tenant Relations team for a Customer Service Representative (CSR).     Reporting to the Tenant Relations Manager the CSR is the first point of contact at the front counter.  With a solid understanding of the organization and operating policies, the CSR is accountable for providing effective, courteous service to tenants, the public, and PAHA staff.  

Key Responsibilities Include:

Responding to questions on housing programs and services
Completing annual lease renewals and rent adjustments, as assigned
Accepting rent payments and providing receipts
Preparing daily deposits of cash receipts
Maintaining tenant files


Required Knowledge, Skills, and Abilities:

Certificate or diploma in Office Education
1  3 years of proven administration and customer service experience
Strong analytical and mathematical skills
Strong interpersonal and communication skills
Proven MS Office skills supplemented by accounting software experience (JD Edwards or similar)
Must be an accountable team-player who can work independently, has excellent judgement, maintains confidentiality, and is able to effectively multi-task, prioritize, and meet deadlines.
Always leads by example, promotes a positive and professional image for the housing authority.
Recognizes and embraces diversity and is committed to the values of housing.

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