Job Detail

Main Responsibilities:        
Reporting to the Coordinator, Student Services, this position provides supports to students to maximize their success, foster independence and ensures a positive learning experience for students.  The Student Services Associate is responsible for:
    Proactively monitors student participation and academic progress, communicates expectations and policy and follow up with students to ensure program compliance.
    Develops and implements retention management strategies, identifies barriers affecting

Main Responsibilities:        
Reporting to the Coordinator, Student Services, this position provides supports to students to maximize their success, foster independence and ensures a positive learning experience for students.  The Student Services Associate is responsible for:
    Proactively monitors student participation and academic progress, communicates expectations and policy and follow up with students to ensure program compliance.
    Develops and implements retention management strategies, identifies barriers affecting students performance and develops activities and workshops to improve success.
    Develops and maintains contact list for outside agencies and ensures students are aware of community resources for support.
    Administers the student intake and assessment processes.
    Develops, implements and supports student exit strategies and administers student entrance and exit surveys.
    Communicates with Program Coordinators regarding students, issues and processes.
    Establishes and maintains effective working relationships with leaders of community agencies.
    Serves as an advocate and liaison for students, responds to students issues, mediates conflicts and may refer student to the Student Services Associate qualified to traumatic event response or refer to an appropriate agency.
    Administers tutor/student match programs, monitors participation and determines success.
    Maintains confidential client and administrative records, tracking and reporting of services.
    Performs the initial intake for career services.  Makes referrals to the Career Counselor for assessment.
    Facilitates an effective overall college experience for students through the development and implementation of extracurricular events and activities.
    Collaborate with College staff and partners to facilitate program objectives, improve quality of programs and enhance the Colleges effectiveness and image.
    Other duties as assigned.

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