Job Detail

Prince Albert Housing Authority (PAHA) has an opportunity on their Tenant Relations team for a Customer Service Representative (CSR).

Reporting to the Tenant Relations Manager, the CSR is the first point of contact at the front counter.  With a solid understanding of the organization and operating policies, the CSR is accountable for providing effective, courteous service to tenants, the public, and

Prince Albert Housing Authority (PAHA) has an opportunity on their Tenant Relations team for a Customer Service Representative (CSR).

Reporting to the Tenant Relations Manager, the CSR is the first point of contact at the front counter.  With a solid understanding of the organization and operating policies, the CSR is accountable for providing effective, courteous service to tenants, the public, and PAHA staff.  

Key Responsibilities Include:

Responding to questions on housing programs and services
Completing annual lease renewals and rent adjustments, as assigned
Accepting rent payments and providing receipts
Preparing daily deposits of cash receipts
Maintaining tenant files

Required Knowledge, Skills, and Abilities:

A certificate or diploma in Office Education
1 to 3 years of proven administration and customer service experience
Strong analytical and mathematical skills
Strong interpersonal and communication skills
Proven Micro Soft Office skills supplemented by accounting software experience
Must be an accountable team-player who can work independently, has excellent judgement, maintains confidentiality, and is able to effectively multi-task, prioritize, and meet deadlines
Always leads by example, promotes a positive and professional image for the housing authority
Recognizes and embraces diversity and is committed to the values of housing

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