The City of Prince Albert is currently accepting applications for the part time position of Guest Services Attendant Supervisor.
The Guest Services Attendant (GSA) Supervisor is responsible for overseeing the daily operations of the facility guest services at the E.A. Rawlinson Centre for the Arts. This position provides leadership, scheduling, and training for Guest Services Attendants and volunteers to ensure a
The City of Prince Albert is currently accepting applications for the part time position of Guest Services Attendant Supervisor.
The Guest Services Attendant (GSA) Supervisor is responsible for overseeing the daily operations of the facility guest services at the E.A. Rawlinson Centre for the Arts. This position provides leadership, scheduling, and training for Guest Services Attendants and volunteers to ensure a high standard of customer service and operational efficiency.
Working closely with administrative and technical staff, the Supervisor plays a key role in delivering positive patron experiences and maintaining the professional image of the Centre.
This position will be scheduled 20 hours per week. Days and times of shift will vary based on operational requirements.
Leadership & Supervision
Supervise, schedule, train, and provide performance feedback to Guest Services Attendants and front-of-house volunteers.
Ensure staff and volunteers deliver consistent, professional, and welcoming customer service.
Provide leadership during events to coordinate front-of-house operations, including ticketing, concessions, patron services and volunteers.
Serve as the first point of escalation for customer service concerns or staff/volunteer issues.
Box Office & Ticketing Operations
Oversee daily Box Office operations, ensuring accuracy in ticketing, event information, and reconciliation processes.
Maintain a thorough knowledge of ticketing and event software, providing training and support to staff.
Required Qualifications:
Degree or diploma in arts administration, business, or related field, or, an equivalent combination of education and experience an asset.
Minimum five (5) years of progressive customer service experience, including at least three (3) years in a supervisory or leadership role.
Experience in performing arts, event management, or theatre protocols is an asset.
For a full job description please visit citypa.ca
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