Job Detail

Position Overview
The Shelter Intake Worker is the first point of contact for guests accessing the shelter. This role includes greeting individuals, conducting intake assessments, gathering basic information, and ensuring guests understand shelter guidelines. Intake Workers help create a welcoming environment and play a key role in connecting guests to supports and resources. This position reports to the Shelter Supervisor and

Position Overview
The Shelter Intake Worker is the first point of contact for guests accessing the shelter. This role includes greeting individuals, conducting intake assessments, gathering basic information, and ensuring guests understand shelter guidelines. Intake Workers help create a welcoming environment and play a key role in connecting guests to supports and resources. This position reports to the Shelter Supervisor and the Manager of Community Housing and Shelter Services.
Key Responsibilities
Welcome guests in a friendly, respectful, and culturally safe manner.
Conduct intake interviews and gather required information.
Explain shelter expectations, guidelines, and services.
Identify immediate needs and provide appropriate referrals.
Monitor entry areas to ensure safety and flow of guests.
Support guests during check-in with compassion and professionalism.
Identify guests who may need immediate attention or crisis support.
Maintain accurate intake forms, attendance lists, and guest notes.
Protect confidentiality and follow organizational policies.
Communicate guest needs or concerns to the Supervisor and shelter staff.
Coordinate with staff to ensure smooth guest transitions and support.
Qualifications
Experience in intake, outreach, customer service, or frontline social support.
Strong interpersonal skills and the ability to communicate respectfully with people experiencing crisis, homelessness, or trauma.
Understanding of Indigenous cultures, values, and community realities.
Accurate record-keeping and attention to detail.
Ability to maintain boundaries and ensure confidentiality.
We Strongly Encourage Applications From:
Indigenous applicants (First Nations, Inuit, Mtis)
Individuals with lived experience
Members of other equity-deserving groups

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