The Office Administrator is the first point of contact for Eagle Heart Centre and plays a critical role in creating a welcoming, safe, and culturally respectful environment for families, staff, Elders, community partners, and visitors. This position requires strong customer service skills, excellent people skills, patience, and professionalism, especially when assisting individuals who may be experiencing homelessness, crisis, trauma, or
The Office Administrator is the first point of contact for Eagle Heart Centre and plays a critical role in creating a welcoming, safe, and culturally respectful environment for families, staff, Elders, community partners, and visitors. This position requires strong customer service skills, excellent people skills, patience, and professionalism, especially when assisting individuals who may be experiencing homelessness, crisis, trauma, or high stress.
Strong customer service, navigation, and people skills.
Ability to remain calm, patient, and grounded in high-pressure or emotionally charged situations.
Strong communication, listening, and de-escalation abilities.
Cultural safety and trauma-informed communication skills.
Ability to multitask and manage competing priorities.
Strong organization and attention to detail.
Professionalism, reliability, and excellent interpersonal skills.
Ability to take direction and work collaboratively.
Proficiency with Microsoft Office, Outlook, Teams, and basic digital tools.
Ability to work flexible hours.
Provide a Criminal Record Check.
The Office Administrator manages reception, communication flow, lobby safety, visitor navigation, scheduling support, job posting assistance, and daily administrative tasks. This role requires the ability to multitask, manage simultaneous walk-ins and phone calls, and remain calm and grounded while supporting vulnerable clients with compassion, direction, and clear boundaries. This position prioritizes reception and safety needs first, followed by administrative tasks assigned by leadership.
To strengthen cultural safety and representation within our team, preference will be given to qualified candidates who self-identify as First Nations, Metis, or Inuit. All qualified applicants are encouraged to apply.
We thank all candidates that have applied, however only those that have been selected will be called in for an interview.
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