Job Detail

The Client Service Representative is Regina Housing's front-line office position. You'll provide direct service to current clients and administrative support to the Client Support department.

What you'll do:
-Answer both in person and telephone queries and provide information or direct to others for assistance as required
-Process rent and other payments
-Generate keys and building access cards for tenants as required
-Provides administration support

The Client Service Representative is Regina Housing's front-line office position. You'll provide direct service to current clients and administrative support to the Client Support department.

What you'll do:
-Answer both in person and telephone queries and provide information or direct to others for assistance as required
-Process rent and other payments
-Generate keys and building access cards for tenants as required
-Provides administration support to multiple departments by filing, creating packages, mailing letters, and opening/closing procedures

What you'll need:
-1-3 years customer service, administration, or clerical experience preferred
-Excellent customer service skills! You have the patience to deal with a wide variety of people with unique needs and challenges while working with them to get them the assistance they need.
-Communication Skills: You are professional and friendly and can communicate effectively over the phone and over email
-Computer Skills: you are confident with all Microsoft products including Excel and you pick up new computer applications easily. Experience with JDEdwards is considered an asset.
-Ability to think critically, solve problems, make decisions individually and as a team, and a high level of detail is necessary.

What we offer:
-A comprehensive benefits package: Health, Dental, and Vision coverage paid for by the Employer
-An excellent pension plan: You contribute 8.6% and we match 9%!
-A consistent schedule: Monday-Friday, 8:30 am - 5pm
-Work life balance; 3 weeks' vacation and an additional 17 days off per year

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