Elk Ridge Resort is seeking an experienced and guest-focused Guest Services Manager (Front Desk) to oversee all front desk operations and lead the team responsible for first and last impressions. This full-time management role is ideal for a hands-on leader who is passionate about service excellence, team development, and operational consistency.
Key Responsibilities:
Provide leadership and direction to the Front Desk /
Elk Ridge Resort is seeking an experienced and guest-focused Guest Services Manager (Front Desk) to oversee all front desk operations and lead the team responsible for first and last impressions. This full-time management role is ideal for a hands-on leader who is passionate about service excellence, team development, and operational consistency.
Key Responsibilities:
Provide leadership and direction to the Front Desk / Guest Services team
Set and maintain high standards for guest service and professionalism
Oversee daily front desk operations, including reservations, check-ins, and check-outs
Act as the primary escalation point for guest concerns, ensuring timely and effective resolution
Create and manage staff schedules, training, and performance expectations
Collaborate closely with housekeeping, maintenance, food & beverage, and resort leadership
Monitor front desk procedures, cash handling, and system accuracy
Support operational reporting, occupancy planning, and continuous improvement initiatives
Qualifications:
Proven experience in hotel or resort front desk operations
Previous supervisory or management experience strongly preferred
Strong leadership presence with a guest-first mindset
Excellent communication, problem-solving, and decision-making skills
Ability to balance hands-on front desk work with management responsibilities
Experience with hotel property management systems (PMS) is an asset
Flexible availability, including weekends and holidays
What We Offer:
Salary: To be negotiated, based on experience
Full-time, year-round management position
Staff accommodation available (to be discussed during the hiring process)
Resort employee perks and discounts
Supportive leadership team and collaborative work environment
%20Guest Services Manager (Front Desk))