Job Detail

Reporting to the Manager of IT Operations, the Junior Technician Analyst provides front-line support on all desktop, laptop, notebook, printer and network devices in a complex network environment. This includes identifying, analyzing and diagnosing specific problems for a variety of technologies and application platforms, and resolving basic Tier 1 related issues. The Junior Technical Analyst uses an on-line incident management

Reporting to the Manager of IT Operations, the Junior Technician Analyst provides front-line support on all desktop, laptop, notebook, printer and network devices in a complex network environment. This includes identifying, analyzing and diagnosing specific problems for a variety of technologies and application platforms, and resolving basic Tier 1 related issues. The Junior Technical Analyst uses an on-line incident management system to record and track problems in detail with follow-up to resolution. Judgment and discretion is also used to escalate incidents to Tier 2 and/or 3 support. Service Desk operation  Provides first line support on the Service Desk. Documentation/Reporting  Contributes to the procedure and tracking documentation as needed. Client support services  Communicates with our clients, primarily end users to alert them to upcoming CS&T activities. Contribute to IT Tech Program  Act as a resource as needed for Technology Program projects.

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