Job Detail

As part of the IS Solutions team within SaskTel, this position is accountable for:
Ensuring fulfillment and assurance process are documented and operational for SaskTels Strategic services.  Accountable for how services operate, are provisioned and are assured;
Ensuring an ideal customer service experience, as outlined in the SaskTel strategic plan, is achieved through effective design and implementation of operational support processes.

As part of the IS Solutions team within SaskTel, this position is accountable for:
Ensuring fulfillment and assurance process are documented and operational for SaskTels Strategic services.  Accountable for how services operate, are provisioned and are assured;
Ensuring an ideal customer service experience, as outlined in the SaskTel strategic plan, is achieved through effective design and implementation of operational support processes.
Resolving strategic customer product and support issues that require input and support from a cross departmental team.  Documents and oversees implementation of process improvements to mitigate reoccurrences.
Providing strategic leadership on how to proactively improve fulfillment and assurance processes with a goal to minimize future problems and maximize SaskTel operational efficiencies.

This position manages/influences a highly skilled cross functional service team consisting of marketing, engineering, support, and channel representatives.  Responsible for interfacing with customers, vendors, partners, and internal SaskTel departments to ensure solutions are effective and optimized to meet customer needs.   Ensures processes are efficient with a goal to reduce costs attributable to the product.

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